Danish insurance company Alm. The brand group has awarded the contract to IT company Cognizant to enable automation services.
As part of this collaboration, Cognizant will help automate a wide range of business processes and functions, which the insurance company was previously outsourcing to other vendors.
These processes mainly involve insurance policies and administrative tasks, which are manual and repetitive.
Once implemented, the automation services will help Elm. Brand Group will accomplish more work in comparatively less time.
It is also expected to improve the Danish insurer’s existing efficiency and customer experience.
The partnership required Cognizant to identify broader automation potential for Elm. Brand.
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To execute this contract, Cognizant will be supported by its Danish and Nordic-speaking Center of Excellence.
Based in Vilnius, Lithuania, the center has capabilities and expertise in insurance and automation.
Cognizant plans to consolidate all the processes outsourced by Elm. The Brand Group will move into its Vilnius center in 2024.
Thomas Jersøe, Country Manager, Cognizant Denmark, said: “We are thrilled to be working with Elm. The brand group will help them automate manual and repetitive processes.
“The insurance sector has enormous potential to modernize its operations and automation is a highly effective technology for improving efficiency, reducing costs and enhancing the customer experience.
“Automation often prepares businesses for the future, allowing for greater change and preparation thanks to the advancement of technologies like generative AI (artificial intelligence). Businesses – and industries – that prioritize digital transformation are often able to achieve greater competitive advantages.’
“The latest developments within business process outsourcing include automating outsourced processes for greater efficiency and better customer experience and thereby strengthening competitiveness,” Elm. said Camilla Amstrup, executive director of brand group Commercial Lines Group.
Amstrup said: “That’s why we’re at Elm. The Brand Group chose Cognizant as our new outsourcing partner, as they are particularly adept at collaborating with companies to automate all or part of their business processes.
In August 2022, Cognizant was selected by AXA UK & Ireland as its technology partner to transform its technology ecosystem.
